Cryptocurrency is more than digital money—it's a movement toward financial freedom, transparency, and user empowerment. At the heart of this transformation stands OKX, a global leader in the crypto ecosystem. As a premier cryptocurrency exchange and the creator of OKX Wallet, OKX enables millions of users worldwide to trade digital assets and interact seamlessly with decentralized applications (dApps). Trusted by both retail investors and major institutional players, OKX combines cutting-edge innovation with robust security, underpinned by its industry-leading Proof of Reserves system.
With offices spanning the globe, OKX thrives on a culture built around three core values: _We Before Me_, _Do the Right Thing_, and _Get Things Done_. These guiding principles foster collaboration, integrity, and results-driven performance—creating an inclusive, dynamic, and rewarding workplace for every team member.
Leading Innovation in Compliance & User Trust
OKX is seeking a visionary Product Manager Director – Trust & Experience to lead the evolution of its compliance product suite. This role sits at the critical intersection of user experience, regulatory compliance, and business growth, focusing on streamlining high-impact user journeys such as onboarding, identity verification, and secure account access.
The ideal candidate will be passionate about building trust through seamless, intuitive product experiences—removing friction without compromising security or regulatory integrity. You’ll play a pivotal role in shaping how users interact with OKX from their very first click, ensuring that safety, speed, and simplicity go hand-in-hand.
👉 Discover how you can shape the future of secure crypto experiences
Key Responsibilities
Own the Product Vision for Trust & Onboarding
You will define and execute the end-to-end product strategy and roadmap for user onboarding, KYC (Know Your Customer), and identity verification flows. Your work will directly influence conversion rates, user satisfaction metrics, and operational efficiency across one of the most critical funnels in the platform.
Optimize User Journeys Without Sacrificing Compliance
Regulatory requirements don’t have to mean poor user experience. You’ll identify pain points caused by compliance or risk controls and reimagine them into smooth, intuitive interactions. The goal? Faster time-to-trading with zero compromise on security or audit readiness.
Collaborate Across Disciplines
Success in this role requires deep collaboration with Product Design, Engineering, Compliance, Operations, and Risk teams. You’ll act as the bridge between technical execution and regulatory demands, translating complex policies into scalable, user-friendly product solutions.
Drive Data-Informed Decisions
Leverage analytics, user research, and experimentation frameworks (like A/B testing) to validate hypotheses, prioritize initiatives, and measure impact. From funnel drop-offs to completion rates, your decisions will be rooted in real-world data.
Balance Stakeholder Needs
Navigating competing priorities is part of the job. You’ll align stakeholders across departments—balancing regulatory obligations, business goals, and user needs—to deliver products that are not only compliant but also delightful to use.
Build Audit-Ready, Transparent Systems
Design solutions that support transparency, traceability, and regulatory reporting. Your products must be ready for audits while remaining scalable across multiple jurisdictions and regulatory environments.
What We’re Looking For
To thrive in this role, you should bring:
- 5+ years of product management experience, ideally within fintech, financial services, or another highly regulated industry.
- A strong user-first mindset with a proven track record of designing seamless experiences in complex, compliance-heavy ecosystems.
- Exceptional analytical skills and a data-driven approach to identifying friction points and optimizing conversion.
- Experience working closely with compliance, legal, or risk teams, even if not directly responsible for regulatory oversight.
- The ability to transform abstract regulatory requirements into elegant, actionable product features.
- Strong cross-functional leadership skills—comfortable managing ambiguity and aligning diverse teams.
- Excellent communication abilities, especially when explaining technical or regulatory concepts to non-technical audiences.
Preferred Qualifications
While not required, the following will set candidates apart:
- Familiarity with global regulatory frameworks such as AML (Anti-Money Laundering), KYC, GDPR, or CCPA.
- Hands-on experience with funnel optimization, A/B testing platforms, and experimentation methodologies.
- Fluency in both English and Mandarin, enabling broader collaboration across international teams.
Why Join OKX?
OKX isn’t just building products—we’re shaping the future of finance. By joining our team, you’ll gain:
- A competitive total compensation package, including performance bonuses and long-term incentives.
- Access to comprehensive healthcare plans covering employees and dependents.
- Generous wellness and meal allowances to support your daily life.
- Robust Learning & Development programs, including education subsidies for continuous growth.
- Engaging team-building events and company-wide gatherings that strengthen culture and connection.
We believe in investing in our people—because your success is our success.
👉 Explore career opportunities at the forefront of crypto innovation
Frequently Asked Questions
Q: Is this role fully remote or hybrid?
A: This position operates under a hybrid model (#LI-HYBRID), allowing flexibility between office and remote work depending on location and team needs.
Q: Does OKX sponsor visas for international candidates?
A: Yes, OKX supports visa sponsorship for qualified candidates based on business needs and local regulations.
Q: What makes OKX’s compliance approach different from other exchanges?
A: OKX prioritizes both user trust and regulatory adherence by integrating compliance into the core user experience—not as an afterthought. Our Proof of Reserves and transparent operations set us apart in security and accountability.
Q: How does OKX balance innovation with regulatory requirements?
A: We view compliance as an enabler of innovation. By proactively engaging with regulators and designing adaptable systems, we ensure rapid iteration without sacrificing legal or operational integrity.
Q: Are there opportunities for career advancement in product leadership at OKX?
A: Absolutely. OKX fosters internal growth and offers clear pathways for advancement across product, technology, and leadership roles.
👉 Take the next step in your product career—join a team redefining trust in crypto
Our Commitment to Diversity & Inclusion
OKX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, non-job-related disability, or veteran status.
In accordance with the San Francisco Fair Chance Ordinance, we consider qualified applicants with arrest and conviction records for employment.
Keywords
crypto exchange, product manager director, user onboarding, identity verification, compliance product, KYC process, user experience optimization, fintech innovation