Submitting a cryptocurrency withdrawal request should be a straightforward process — but sometimes, users encounter unexpected errors. Understanding the most common reasons behind failed withdrawal attempts can help you avoid delays, secure your assets, and maintain smooth transactions. This guide outlines the typical causes of failed withdrawals, offering clear explanations and actionable solutions.
Whether you're new to digital asset management or an experienced trader, staying informed about platform rules and blockchain requirements is essential. Below, we break down each potential issue that could block your withdrawal, from temporary locks to technical mismatches.
🔒 Deposit Holding Period
When you deposit crypto into your account, the funds may enter a temporary withdrawal lock until sufficient blockchain confirmations are received. During this period, the deposited amount — calculated in USD equivalent — cannot be withdrawn or transferred to your funding account.
The system will typically display a pop-up notification indicating that your deposit is under lock due to pending confirmations.
Different blockchains require varying numbers of confirmations before funds are released:
- Bitcoin (BTC): Usually 2–6 confirmations
- Ethereum (ETH): Around 30–50
- Tron (TRX): As few as 19
To check the status of your locked deposit and see how many confirmations remain, navigate to:
Assets History → Deposits
You can also view confirmation requirements for each coin directly in the deposit window of your platform.
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💳 Assets Locked from Instant Buy Services
If you purchased cryptocurrency using an instant buy feature, those assets might be temporarily locked due to risk detection algorithms. Platforms monitor for suspicious activity, and purchases made under certain conditions (e.g., new accounts, large volumes) may trigger automatic restrictions.
While locked, these funds cannot be withdrawn until the system clears them.
A notification will appear if your instant-buy assets are restricted. To track when they’ll become available:
- Go to Funding Account → Funding Records → Instant Buy
This section shows the unlock timeline and transaction details. Patience is key — most locks are lifted within hours or days, depending on verification processes.
🧭 Incorrect Wallet Address Provided
One of the most preventable errors is entering an invalid or mismatched wallet address. If the address doesn’t align with the selected blockchain network (e.g., sending BEP20 tokens to an ERC20-only wallet), the withdrawal request will fail.
Always double-check:
- The recipient’s full wallet address
- The correct chain (e.g., Polygon, Solana, Bitcoin Network)
- Any format-specific prefixes or suffixes
When in doubt, send a small test transaction first. Confirm receipt before proceeding with larger amounts.
🏷️ Missing Tag or Memo Field
Some networks — like XRP (Ripple), EOS, and Stellar (XLM) — require a Tag or Memo in addition to the wallet address. This identifier ensures funds reach the correct sub-account within exchanges or custodial wallets.
If you omit this field when it's required:
- Your withdrawal will be rejected
- Or worse — funds may be lost permanently
Before submitting, verify whether the receiving wallet needs a Tag/Memo. If so, enter it exactly as provided by the recipient. Even one incorrect digit can result in failed delivery.
⏳ 24-Hour Withdrawal Restriction
For security purposes, certain account actions trigger a mandatory 24-hour withdrawal hold. This safeguard protects against unauthorized access and reduces fraud risks.
Actions that activate this restriction include:
- Resetting your password
- Changing your registered phone number or email
- Disabling two-factor authentication (2FA) or Google Authenticator
- Modifying withdrawal address settings
- Updating or removing your passkey
- Transferring KYC identity to another account
- Reactivating an inactive account
During this period, all forms of withdrawals are paused:
- On-chain crypto transfers
- Internal transfers
- Fiat withdrawals
- P2P trading activities
- Card payments
Note: The 24-hour rule applies even if you only made minor changes. Plan accordingly if you anticipate needing access to your funds soon after updating account settings.
📊 Exceeding Maximum Withdrawal Limits
Cryptocurrency platforms enforce daily and monthly withdrawal caps, often tied to your KYC (Know Your Customer) verification level. Attempting to withdraw more than your allowed limit will result in a failed request.
Here’s a general overview based on standard personal KYC tiers:
- No KYC: Up to $20,000 per day | $100,000 per month
- Basic KYC: Up to $1,000,000 per day | No monthly cap
- Advanced KYC: Up to $2,000,000 per day | No monthly cap
Daily limits reset at 00:00 UTC. Monthly limits reset on the first day of each month.
All withdrawal amounts are calculated based on USD value across supported tokens. To increase your limit, complete higher-tier identity verification.
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💸 Insufficient Available Balance
Only your available balance can be withdrawn. Several factors may reduce this amount even if your total balance appears sufficient:
- Open orders: Funds tied up in active trades (spot or futures) are not available for withdrawal.
- Locked staking positions: Assets committed to yield programs remain inaccessible until unstaked.
- Trial or bonus credits: Promotional funds (e.g., “experience money”) cannot be withdrawn.
To free up funds:
- Cancel pending orders
- Close leveraged positions
- Withdraw staking rewards after unlocking
Check your asset breakdown carefully before initiating a withdrawal.
📉 Amount Below Minimum Threshold
Every cryptocurrency has a minimum withdrawal amount set by the network and platform policies. Trying to withdraw less than this threshold will cause an automatic rejection.
For example:
- Bitcoin: Often requires at least 0.0005 BTC
- Ethereum: Typically 0.01 ETH
- Smaller altcoins: Varies widely by token
You can view the minimum required amount in the withdrawal interface after selecting your preferred network.
Tip: Accumulate small balances over time or use internal transfers to consolidate holdings before making a withdrawal.
⚠️ Temporary Withdrawal Suspension
Occasionally, withdrawal functions may be disabled due to:
- Scheduled wallet maintenance
- Unexpected network upgrades
- Blockchain congestion or instability
During these periods, you won’t be able to submit any withdrawal requests.
Solutions:
- Try switching to an alternative network (if supported)
- Monitor official announcements for estimated downtime
- Set up service restoration alerts through your platform
Most outages are brief and resolved quickly.
Frequently Asked Questions (FAQ)
Q: How long does a deposit hold last?
A: It depends on the blockchain. Bitcoin may take 2–6 confirmations (about 10–60 minutes), while Ethereum can take longer during high congestion.
Q: Can I cancel a failed withdrawal request?
A: Most systems auto-reject invalid requests without charging fees. Funds usually return to your account instantly.
Q: Why was my withdrawal rejected even though I have enough balance?
A: Hidden holds — such as open orders or staking locks — may reduce your available balance. Review all active commitments.
Q: Does the 24-hour rule apply to internal transfers?
A: No, internal transfers between your own accounts are usually unaffected unless explicitly restricted.
Q: What happens if I send funds without a required Memo?
A: The transaction may fail or get lost. Always confirm Memo/Tag requirements with the receiving party.
Q: How do I increase my withdrawal limit?
A: Complete higher-level KYC verification. Upgrading your identity status unlocks greater daily and monthly withdrawal capacity.
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