As part of our ongoing commitment to enhancing platform performance and user experience, OKX will conduct scheduled maintenance on select services. During this window, certain features will be temporarily unavailable or experience delayed updates. This notice outlines exactly what to expect, which services are affected, and how users can plan accordingly.
The maintenance is scheduled for October 19, 2022, from 15:00 to 17:00 HKT, with an estimated duration of two hours. Please note that timing may vary slightly depending on technical progress—services could resume earlier or extend beyond the planned window.
Affected Services and Functional Changes
While core functionalities such as deposits, withdrawals, and trading remain fully operational, the following services will experience temporary limitations:
🔧 Node Program
The Node Program allows users to generate rewards through participation and referrals. During maintenance:
- Creation of new referral links will be temporarily disabled.
- Commission payouts will not be processed in real time. However, all pending commissions accrued during the maintenance period will be credited within one hour after completion.
- Referral data tracking and reporting may experience delays in synchronization.
👉 Discover how referral programs can boost your digital engagement strategy.
🤝 Invite Friends Feature
User acquisition tools like the "Invite Friends" program will have limited functionality:
- Blind box activation for new referrals will be paused.
- Referral statistics and associated blind box rewards will be updated after maintenance ends.
- Historical data remains secure and will sync automatically once systems are back online.
🎁 New User Blind Box Rewards
Promotional incentives for new users—including registration and first deposit blind boxes—will see delayed distribution. There is no need to reapply; all eligible rewards will be delivered automatically post-maintenance.
💼 Welfare Center
The Welfare Center, where users access loyalty benefits and redeem points ("Congo"), will have partial restrictions:
- Withdrawal of "Congo" points will be temporarily suspended.
- Participation in active campaigns within the Welfare Center will not be possible during the maintenance window.
🧧 Red Packet Functionality
Red packet features remain mostly functional:
- Users can continue sending and receiving red packets without interruption.
- However, referral data linked to red packet invites may experience update delays.
📝 Other Platform Activities
- Registration for ongoing platform events or submission of related information may be impacted.
- We recommend delaying any submissions until after 17:00 HKT to ensure smooth processing.
Unaffected Core Services
Importantly, critical trading infrastructure remains fully operational:
- ✅ Deposits (crypto and fiat)
- ✅ Withdrawals
- ✅ Spot, futures, and margin trading
- ✅ Account management and security settings
You can continue trading and managing your portfolio without disruption.
What This Means for You
If you're actively participating in OKX’s referral ecosystem or relying on time-sensitive promotions, it’s advisable to:
- Complete any urgent blind box activations or referrals before 15:00 HKT.
- Avoid initiating Congo withdrawals during the maintenance window.
- Refrain from submitting event entries or forms that require real-time confirmation.
All delayed data and rewards will be reconciled automatically—no manual action is required on your part.
👉 Learn how blockchain platforms optimize service uptime for better user retention.
Frequently Asked Questions (FAQ)
Q: Will my trades be affected during the maintenance?
A: No. Trading, including spot, futures, and margin markets, will operate normally. Only select promotional and referral features are impacted.
Q: I referred someone during maintenance—will I still earn commission?
A: Yes. All valid referrals made during the maintenance period will be tracked, and commissions will be issued within one hour after maintenance concludes.
Q: Can I still receive red packets from friends?
A: Absolutely. Sending and receiving red packets is unaffected. However, referral data tied to these packets may update with a delay.
Q: Are deposits and withdrawals safe during this time?
A: Yes. Blockchain operations remain fully functional and secure throughout the maintenance window.
Q: When will my blind box reward be credited if I signed up during maintenance?
A: Rewards for new users who register or make their first deposit during the maintenance will be distributed shortly after services resume.
Q: How will I know when maintenance is complete?
A: A system-wide notification will be sent via the OKX app and official channels once all services are restored.
Our Commitment to Service Excellence
At OKX, we continuously invest in platform stability, feature innovation, and user-centric improvements. Scheduled maintenance like this ensures long-term reliability and prepares the system for future upgrades—whether in scalability, security, or user experience.
We understand that even temporary disruptions can impact your experience, and we appreciate your patience and trust as we work behind the scenes to deliver a more robust platform.
👉 Explore how leading digital platforms balance maintenance with user accessibility.
Final Notes
No action is required to restore services—everything will resume automatically. Delayed data, commissions, and rewards will be processed in full. If you encounter any issues after 17:30 HKT, please contact support through the official OKX app or website.
Thank you for being part of the OKX community. We’re committed to building a faster, smarter, and more rewarding digital asset ecosystem for everyone.
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