The Coins app upgrade marks a significant transformation in how users interact with their digital assets and financial services. Rolled out in phases beginning mid-April 2023, this comprehensive update introduces enhanced security, streamlined account management, and improved functionality across both the mobile app and website. Whether you're a long-time user or new to the platform, understanding these changes is essential for a seamless experience.
This guide breaks down everything you need to know about the upgrade—what’s changed, what’s been discontinued, and how to adapt to the new system with confidence.
New Crypto Deposit Addresses for All Users
One of the most critical updates involves wallet infrastructure. To strengthen security and support future scalability, all crypto deposit addresses have been replaced.
- Use Updated Wallet Addresses: Every user now has a new set of crypto deposit addresses. These must be used for all future transactions.
- Delete Old Saved Addresses: To avoid failed deposits or potential fund loss, remove any previously saved wallet addresses from your records or third-party platforms.
- Old Addresses Are No Longer Active: As of October 31, 2023, old crypto wallet addresses are permanently deactivated. Funds sent to outdated addresses cannot be recovered, so double-check before every deposit.
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Download Your Legacy Transaction History
While your transaction history has been cleared from the active interface due to system migration, your past data hasn’t disappeared.
- Download Option Available: You can still access and download a complete record of your previous transactions.
- How to Access: Log in to the Coins website, go to Portfolio > Balance > Download Legacy to retrieve your historical data.
This downloadable file serves as an important personal record, especially for tax reporting or financial audits. We recommend saving it securely as this may be your only opportunity to obtain legacy transaction details.
2-Factor Authentication (2FA) Settings Reset
For enhanced account protection, all users’ 2FA settings have been reset during the upgrade process.
- Re-enable 2FA Immediately: To safeguard your account against unauthorized access, you must reconfigure your two-factor authentication.
- Supported Methods: Typically includes authenticator apps (like Google Authenticator or Authy), SMS verification, or email-based codes—depending on current platform support.
Security is non-negotiable in digital finance. Taking a few minutes to re-enable 2FA significantly reduces the risk of account compromise.
Unified Balances: Coins.ph and Coins Pro Integration
A major usability improvement is the merger of Coins.ph and Coins Pro balances.
- No More Manual Transfers: Previously, users had to transfer funds between Coins.ph (consumer-focused) and Coins Pro (trading-oriented) platforms.
- Now Fully Consolidated: Any remaining balance in your Coins Pro account is now reflected in your main Coins.ph balance, simplifying fund management.
This integration means faster access to your assets and a more cohesive user experience across services.
Updates to Coins Products and Services
Several product offerings have been adjusted as part of the platform evolution. Some services are temporarily paused, while others have been permanently discontinued to focus on core functionalities.
Temporarily Unavailable Services
The following cash-in and cash-out options are currently suspended:
- Cash-ins via Western Union and eTap
- Cash-outs via Palawan Express Pera Padala and LBC
These may return in updated forms as infrastructure improvements continue.
Discontinued Services
The following features are no longer available:
- Purchase of international prepaid load and game credits
- Meralco bill payments
- Autosweep RFID top-up
- International load purchases
- Ang Pao (digital gifting)
- Sending payment requests
- Redeeming crypto vouchers
- Remittance services
- Entertainment and travel services
While these services are on hold, the team is actively working toward reintroducing select offerings based on user demand and technical feasibility.
Crypto Conversion: Peso Support Only (For Now)
Crypto trading functionality has also been streamlined:
- Crypto to Peso Conversion Available: You can still convert cryptocurrencies like Bitcoin or Ethereum into Philippine pesos directly within the app.
- Crypto-to-Crypto Trading Suspended: Trading between different cryptocurrencies (e.g., BTC to ETH) is not currently supported. This feature may return in future updates.
This shift focuses on simplifying the user journey for everyday financial needs rather than advanced trading.
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Frequently Asked Questions (FAQ)
Q: Why were my crypto deposit addresses changed?
A: The address update enhances security and supports the new wallet architecture introduced in the upgrade. Using old addresses will result in irreversible fund loss.
Q: Can I still recover funds sent to an old wallet address after October 31, 2023?
A: Unfortunately, no. All old crypto deposit addresses were deactivated after that date, and any funds sent there cannot be retrieved.
Q: How do I re-enable 2FA on my account?
A: Go to your account security settings in the app or website and follow the prompts to set up 2FA using your preferred method (authenticator app, SMS, etc.).
Q: Will discontinued services like bill payments come back?
A: The team is evaluating which services to restore based on user feedback and technical requirements. Stay tuned for official announcements.
Q: Is my money safe during this transition?
A: Yes. Your funds remain secure. The upgrade was designed with safety as a top priority, including balance consolidation and mandatory 2FA reactivation.
Q: Where can I check real-time service status updates?
A: Visit the official Coins Status Page for live updates on service availability and maintenance schedules.
Looking Ahead: A More Focused Financial Platform
The Coins app upgrade reflects a strategic move toward building a leaner, more secure, and user-centric digital finance ecosystem. By retiring underused features and reinforcing core capabilities—like secure deposits, unified balances, and peso conversion—the platform aims to deliver a smoother experience for millions of Filipinos relying on digital money solutions.
While some changes may require adjustment, they lay the foundation for future innovations, including potential relaunches of popular services and expanded financial tools.
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As the platform evolves, users are encouraged to stay informed through official channels and take proactive steps—such as updating wallet addresses, downloading transaction history, and re-enabling 2FA—to ensure uninterrupted access and maximum security.