As digital asset trading continues to evolve, security and trust remain top priorities for users engaging in peer-to-peer (P2P) transactions. To enhance transaction safety and reliability, OKX offers a Verified Merchant Service—a trusted identity verification program designed to help users confidently engage in C2C trading. This agreement outlines the terms, responsibilities, and expectations for users who wish to become verified merchants on the platform.
By initiating the verification process, you confirm that you have read, understood, and agreed to all terms within this agreement. While OKX employs robust verification measures, please note that due to technological limitations, the platform cannot guarantee the absolute accuracy or authenticity of every verified user's identity.
Acceptance and Amendments to These Terms
The C2C Verified Merchant Service Agreement is an integral part of the broader OKX Terms of Service and operates under its framework. By accessing or using the Verified Merchant Service, you agree to be legally bound by this agreement, the main OKX Terms of Service, the Privacy Policy, and any additional rules or guidelines that OKX may publish from time to time regarding the service (collectively referred to as the “Other Terms”).
👉 Discover how becoming a verified merchant can boost your trading credibility and security.
In the event of any conflict between this C2C Verified Merchant Agreement and the general OKX Terms of Service, the provisions of this agreement will prevail—unless otherwise explicitly stated in the relevant section of the main terms.
OKX reserves the right to modify these terms, including its Privacy Policy, at any time and without prior notice. Any updates will take effect immediately upon publication. We strongly recommend that you review this page regularly, especially before initiating any transactions. Continued use of our services after changes have been posted constitutes your acceptance of the revised terms. If you do not agree with the modifications, please discontinue using the Verified Merchant Service.
Information Required for Verification
To apply as a verified merchant, you must provide accurate and complete personal information. The following details are required:
- Full legal name
- Mobile phone number
- WhatsApp or Telegram account
- Display nickname
- Emergency contact name
- Emergency contact phone number
- Relationship to emergency contact
This information helps OKX verify your identity and ensures accountability during C2C transactions. Providing false or misleading data may result in immediate disqualification or suspension of your merchant status.
Verification Processing Time
Once all required information has been submitted, the verification process typically takes approximately three (3) calendar days. During this period, OKX conducts internal reviews to confirm the authenticity and consistency of the provided details.
While most applications are processed within the stated timeframe, complex cases may require additional checks, potentially extending processing time. You will be notified via your registered communication channels if further documentation or clarification is needed.
Removing or Canceling Verification
OKX reserves the right to remove or cancel your verified merchant status based on internal risk assessments or policy violations. However, such actions do not automatically imply a breach of these terms by you.
If you wish to voluntarily cancel your verified status, you must submit a formal request through the OKX website. Provided there are no ongoing disputes or behaviors that compromise transaction security, your cancellation request will be reviewed and approved within seven (7) calendar days.
Even after cancellation, certain data may be retained in accordance with applicable laws and internal compliance policies.
Understanding and Approving the Verified Merchant Service
The Verified Merchant Service is an identity verification feature offered by OKX to increase trust among users in C2C trading environments. By applying, you confirm that all personal information submitted is true, accurate, and up to date.
Once your account is verified, your identity information and verification status cannot be altered or withdrawn unless there is a legitimate legal change (e.g., name change due to marriage or court order). In such cases, you must notify OKX within two (2) days, providing official documentation issued by a recognized authority. This allows us to update your profile accordingly while maintaining system integrity.
Data Retention and Usage
Before applying for verification, you acknowledge that you have read and understood the OKX Privacy Policy, which may be updated periodically. By proceeding, you irrevocably authorize OKX to store, process, and use all submitted verification materials under the following circumstances:
- To deliver services that are necessary or beneficial to your experience
- To respond to lawful requests from government agencies or court orders
- To share information with affiliated entities for operational purposes
- To disclose relevant details when resolving disputes between users
Your data will only be used in ways consistent with our privacy practices and regulatory obligations.
Third-Party Website Links
To support identity validation processes, OKX may provide links to third-party websites—such as online banking portals (“Linked Sites”). You acknowledge and agree that:
- These Linked Sites are not controlled by OKX
- OKX is not responsible for their content, functionality, updates, or embedded links
- Any data transmission to or from these sites is at your own risk
We recommend exercising caution when navigating external platforms and ensuring that your devices and connections are secure.
Prohibited Uses of the Service
You warrant and agree not to use the verification service for any illegal, unauthorized, or prohibited purposes under this agreement. Specifically, you must not:
- Use the service in a way that damages, overloads, or disrupts OKX systems or other users’ access
- Engage in fraudulent activities or misrepresent your identity
- Interfere with the normal operation of the C2C trading application
Violations may lead to immediate suspension of your account and potential legal action.
Additional Provisions
Compliance with Laws
Both parties agree to comply fully with all applicable laws governing their duties, obligations, and business practices. Each party must obtain any necessary licenses or permits required for operation and must refrain from taking actions that could expose the other party to legal liability.
Successors and Assigns
Neither party may assign or subcontract any rights or obligations under this agreement without the prior written consent of the other party, which may be granted or withheld at the sole discretion of the consenting party.
Severability
If any provision of this agreement is found to be illegal, invalid, or unenforceable by a competent court, the remaining provisions shall remain in full force and effect.
Force Majeure
Neither party shall be liable for delays or failures in performance caused by events beyond reasonable control—including but not limited to fire, flood, war, government mandates, embargoes, natural disasters, or civil/military authorities—provided such events occur without fault or negligence.
The affected party must notify the other in writing within five (5) days of the event. If performance remains disrupted for more than ten (10) days after notification is received, the unaffected party may terminate this agreement without liability.
Indemnification
You agree to indemnify, defend, and hold harmless OKX, its affiliates, directors, officers, employees, agents, and shareholders from any claims, demands, losses, damages, fines, liabilities, and expenses (including reasonable attorney fees) arising from:
- Your use of the service
- Breach of this agreement or applicable terms
- Alleged infringement of third-party rights related to transactions conducted by you or on your behalf
This obligation remains in effect even after termination of your merchant status.
Limitation of Liability
OKX shall not be held liable for losses resulting from:
- Unauthorized access to your login credentials
- Malicious or unauthorized actions by third parties
- Technical issues outside OKX’s direct control
- Government actions or regulatory changes
- Use of third-party linked websites
- Submission of incomplete or inaccurate information
We strive to maintain a secure environment but cannot assume responsibility for factors beyond our operational scope.
Frequently Asked Questions (FAQ)
Q: What benefits do I get as a verified merchant on OKX?
A: Verified merchants gain increased visibility in C2C markets, higher trust from buyers, enhanced trading limits, and priority dispute resolution support.
Q: Can I reapply if my verification is rejected?
A: Yes. After addressing the reason for rejection—such as correcting incorrect information—you may resubmit your application.
Q: Is my personal information safe during verification?
A: Absolutely. OKX uses advanced encryption and strict access controls to protect your data in compliance with global privacy standards.
Q: How often do I need to renew my verification?
A: Currently, there is no expiration date for verified status unless triggered by policy violations or significant changes in personal information.
Q: Will my emergency contact be contacted routinely?
A: No. Emergency contacts are only used in exceptional cases involving account recovery or security investigations.
Q: Can businesses apply for verified merchant status?
A: Yes. Corporate accounts can apply by submitting appropriate business documentation during verification.
👉 Learn how verified merchants enjoy faster trades and stronger buyer confidence on OKX.