Welcome to the comprehensive guide on the Huobi User Agreement, a foundational document that outlines the terms and conditions for using one of the leading digital asset trading platforms. This rewritten version maintains the original intent while enhancing readability, SEO optimization, and user engagement—removing sensitive content, promotional links, and ensuring compliance with global standards.
Understanding the Huobi User Agreement
The Huobi User Agreement governs the relationship between users and Huobi, establishing the rules for accessing and utilizing its digital asset trading services. By registering an account and clicking "agree" during sign-up, users enter into a legally binding agreement with Beijing Huobi Tianxia Network Technology Co., Ltd., operator of the platform at www.huobi.com.
This agreement includes all current and future policies, rules, and disclaimers published by Huobi, which are considered integral parts of this contract. It’s important to note: this agreement does not cover disputes between users arising from peer-to-peer transactions.
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Key Definitions
Understanding core terms is essential for navigating the platform responsibly:
- Digital Assets: Includes widely recognized cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Ethereum Classic (ETC), and any other digital tokens listed or to be listed on Huobi.
- Huobi: Refers both to the online trading platform (
www.huobi.com) and the company managing it—Beijing Huobi Tianxia Network Technology Co., Ltd. - User: Any individual who registers, accepts this agreement, and complies with Huobi’s operational rules.
- User Registration: The process of creating an account by providing accurate personal information and agreeing to service terms.
- Digital Asset Trading: Activities conducted through the platform involving buying, selling, or exchanging digital currencies.
- Deposit Funds: Pre-funded balances in fiat currency or cryptocurrency used for trading.
- Transaction Fees: Service charges applied when trades are executed.
User Registration Requirements
To ensure platform integrity and regulatory compliance, Huobi enforces strict registration protocols.
2.1 Eligibility
Users must have full legal capacity. Minors may register only with consent and supervision from a legal guardian.
2.2 Purpose of Registration
Users affirm they are not registering for illegal purposes or to disrupt market order.
2.3 Registration Process
- Provide valid contact details (e.g., phone number).
- Create a secure username and password.
- Ensure all submitted data is truthful, complete, and up-to-date.
Upon successful registration:
- Users gain access to their Huobi account.
- They agree to receive operational emails or SMS messages from the platform.
- Must complete real-name verification before conducting transactions—submitting documents like ID cards, photos, or video confirmations.
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Services Provided by Huobi
Huobi functions solely as a digital asset trading intermediary, not as a buyer or seller in transactions.
3.1 Core Services
- View real-time market data and trading information.
- Submit buy/sell orders and execute trades.
- Access account details and manage assets via the user dashboard.
- Participate in platform-hosted events per published guidelines.
3.2 Service Rules
Users agree to:
- Comply with all applicable laws and regulations.
- Ensure funds and digital assets originate from legal sources.
- Refrain from engaging in fraud, money laundering, spamming, or unauthorized use of platform branding.
- Safeguard login credentials, two-factor authentication codes, and fund passwords. Users bear full responsibility for actions taken under their accounts.
- Immediately report unauthorized access or security concerns to suspend the account.
- Avoid transferring or sharing accounts without Huobi’s permission.
Trading Rules and Procedures
To maintain transparency and fairness, Huobi enforces clear transaction guidelines.
4.1 Reviewing Trade Information
Before placing a trade, users must review:
- Asset price
- Order volume
- Transaction fees
- Buy/sell direction
Only proceed after full understanding.
4.2 Deposits
Supports deposits in fiat currencies (e.g., USD, CNY) and various cryptocurrencies. Deposit options may change over time.
4.3 Withdrawals
Users can withdraw available balances at any time but must pay applicable withdrawal fees.
4.4 Placing Orders
Once an order is submitted, Huobi acts as an agent to match it with counterparties. Execution occurs automatically when market conditions meet order criteria—no prior notification required.
4.5 Transaction History
All completed trades can be reviewed in the “Transaction Details” section of the user center.
4.6 Modifying or Canceling Orders
Unfilled orders can be edited or canceled at any time before execution.
User Rights and Responsibilities
Rights
- Access Huobi’s trading services per agreed terms.
- Terminate service usage at any time.
- Withdraw remaining balances (subject to fees).
- Participate in verified trading activities.
Obligations
- Maintain accurate and secure personal information.
- Avoid manipulating markets or disrupting trading秩序.
- Refrain from technical interference with platform operations.
- Do not demand disclosure of third-party data through non-judicial means.
- Avoid defaming Huobi’s reputation with false claims.
Huobi's Rights and Duties
Huobi retains several operational rights to ensure system stability and compliance:
- Reject or terminate accounts if users lack eligibility.
- Suspend accounts if usage deviates from the registered owner.
- Request updated information or halt services if data appears inaccurate.
- Correct visible errors on the platform.
- Modify, suspend, or discontinue services without prior notice.
- Operate securely with robust infrastructure to support trading integrity.
- Delete non-compliant content (e.g., illegal posts) without warning.
- Retain user data post-account termination for legal compliance.
Additionally:
If a user remains inactive for one year, Huobi reserves the right to deactivate the account and release the username for re-registration.
Risk Disclosure Statement
Cryptocurrency trading involves high risk due to market volatility and regulatory uncertainty.
Key risks include:
- Extreme price swings—possible gains or losses exceeding 50% within 24 hours.
- No daily price limits (unlike traditional stock markets).
- Markets operate 24/7 with limited liquidity, making them susceptible to manipulation.
- Regulatory changes may suspend or ban trading activities globally.
- Internet-based systems face risks from hardware failure, software bugs, or connectivity issues.
🔔 Important: Huobi does not provide investment advice. All market analyses, price forecasts, and commentary are for informational purposes only. Users assume full responsibility for their decisions and potential losses.
Data Privacy and Protection
Huobi collects user data strictly for service delivery and legal compliance:
Collected Information Includes:
- Identity documents (ID, photos, video verification)
- IP addresses and browsing behavior
- Transaction records (deposits, trades, withdrawals)
Permitted Uses:
- Delivering personalized services
- Identity verification and fraud prevention
- Regulatory reporting (e.g., anti-money laundering)
- Product improvement and customer support
- Legal cooperation with authorities
Huobi will not sell or share personal data without consent—except where required by law.
Anti-Money Laundering (AML) Compliance
Huobi adheres to China’s Anti-Money Laundering Law:
- Enforces strict KYC (Know Your Customer) procedures.
- Verifies identity during registration and password recovery.
- Suspicious or false identities may result in rejected registration or account closure.
- Maintains records of large and suspicious transactions for audit purposes.
- Cooperates with judicial bodies for investigations into financial crimes.
- Requires sender names to match verified identity during transfers.
Limitation of Liability
Under no circumstances will Huobi be liable for:
- Lost profits or income
- Business interruption
- Data loss or corruption
- Reputational damage
- Indirect or consequential losses
Exemptions also apply in cases of:
- Force majeure (natural disasters, war, government actions)
- Third-party failures (banks, internet providers)
- Unauthorized account access due to user negligence
- Use of third-party websites linked from the platform
Huobi makes no warranties regarding accuracy, reliability, or uptime of its services. Use is entirely at the user’s own risk.
FAQs: Common User Questions Answered
Q1: Is my money safe on Huobi?
A: Huobi implements advanced security measures including cold storage and encryption. However, users should always enable two-factor authentication and safeguard their credentials.
Q2: Can I cancel a trade after submission?
A: Yes—only if the order has not been fully executed. Partially filled orders can be canceled for remaining quantities.
Q3: What happens if I forget my password?
A: Use the recovery function via registered email or phone. Additional identity verification may be required.
Q4: Why was my account suspended?
A: Common reasons include suspicious activity, failed verification, or policy violations. Contact support for clarification.
Q5: Does Huobi offer customer support?
A: Yes—Huobi operates a professional support team available through official channels to assist with inquiries and complaints.
Q6: Can I use someone else’s ID to register?
A: No. Real-name registration requires authentic personal documents. Using false or third-party IDs violates AML policies and may lead to permanent account suspension.
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Final Provisions
Agreement Updates
Huobi may revise this agreement at any time. Changes take effect immediately upon publication on the website. Continued use implies acceptance.
Termination
The agreement ends if:
- The user deletes their account.
- Huobi terminates services or deactivates the account.
After termination:
- No further services will be provided.
- Data may be retained per legal requirements.
- Existing liabilities remain enforceable.
Governing Law & Dispute Resolution
Disputes shall first be resolved through negotiation. If unresolved, they will be submitted to the Beijing Arbitration Commission under its rules.
This agreement becomes effective upon successful registration and applies equally to all users worldwide.
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